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Proudly Canadian-owned and independently operated Animal Hospital

Frequently Asked Questions About Veterinary Care in Calgary

From vaccines and spay/neuter timing to what to do when your pet needs urgent attention, we have put together answers to the questions we hear most often at NorthWest Animal Hospital in Carrington, NW Calgary. If your question is not listed here, please call us at (403) 930-3500.

General Questions

How do I book an appointment at NorthWest Animal Hospital?

You can book online at nwvet.ca/book-an-appointment/ or call us at (403) 930-3500. We offer appointments for routine wellness exams, urgent and same-day visits, diagnostics, surgical consultations, and more. We are open seven days a week in Carrington, NW Calgary.

What species do you see?

We primarily see dogs and cats of all ages, breeds, and sizes. If you have a different type of pet, please call us at (403) 930-3500 to discuss whether we can help.

Do you accept new clients?

Yes. We welcome new clients and their pets at any time. You can register online using our New Client Registration form at nwvet.ca/new-client-registration/ or call us to set up your first appointment.

Vaccines and Preventive Care

When should puppies start vaccines in Calgary?

Puppies begin their vaccine series at 8 weeks of age, with boosters at 12 and 16 weeks. The core DHPP series, along with Leptospirosis and Rabies vaccines, are administered across these three visits. Call (403) 930-3500 to book your puppy’s first appointment at NorthWest Animal Hospital in Carrington.

Does my indoor cat need vaccines?

Yes. Core vaccines including FVRCP and Rabies are recommended for all cats, regardless of whether they go outdoors. Some pathogens can be introduced into the home on clothing and footwear, and Rabies vaccination is required under Alberta law.

How often does my adult dog or cat need a wellness exam?

Adult dogs and cats benefit from an annual wellness exam. Senior pets, generally those over 7 years old, benefit from twice-yearly visits to monitor organ function, weight, and mobility more closely. Regular exams are the most effective way to catch changes before they become larger concerns.

Spay, Neuter, and Surgery

When should I spay or neuter my dog or cat in Calgary?

Most dogs and cats can be spayed or neutered at around 6 months of age. For large and giant breed dogs, our team may recommend waiting until 12 to 18 months to allow growth plates to close. Book a consultation at (403) 930-3500 to discuss the best timing for your specific pet.

What should my pet eat before surgery?

Fasting is required before surgery, typically for 8 to 12 hours. We will give you clear instructions specific to your pet’s procedure when you book the appointment, including what to do with food, water, and any products your pet is currently using.

Urgent and Same-Day Care

Does NorthWest Animal Hospital offer same-day urgent care appointments?

Yes. We accept same-day and walk-in urgent care appointments for dogs and cats during our business hours: Monday, Wednesday, Thursday, and Friday from 8 am to 8 pm, and Tuesday, Saturday, and Sunday from 8 am to 5 pm. Call (403) 930-3500 before arriving so our team can prepare for your pet’s arrival.

What if my pet has an emergency outside your clinic hours?

For after-hours emergencies, please contact VCA Canada Calgary Animal Referral and Emergency Centre (CARE). We recommend saving their contact information now so you have it ready when you need it most.

Fees and Payment

What payment methods does NorthWest Animal Hospital accept?

We accept major credit cards, debit, and cash. Pet insurance may cover part or all of your visit depending on your plan. We recommend reviewing your policy coverage before your appointment and bringing your insurance details with you.

Do you provide cost estimates before procedures?

Yes. We provide estimates before any non-urgent procedure and discuss your options before moving forward. For urgent cases, we prioritize stabilizing your pet and communicate costs as soon as the situation allows.

Explore More Services

Book a Veterinary Appointment

Our Services at NorthWest Animal Hospital

Urgent and Same-Day Care in Calgary

Still have questions? Call NorthWest Animal Hospital in Carrington, NW Calgary at (403) 930-3500 or book online at nwvet.ca/book-an-appointment/. Our team is available seven days a week.

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